Frequently Asked Questions

General Questions

What is Luckygames?
Luckygames is the best multi-coin dice gambling site. The main goal is to bring you the greatest gambling experience ever with all the high-end features. You can play using 67 cryptocurrencies and, if you want, exchange them in a few clicks. The Provably Fair system makes your game 100% manipulation free. Low House Edge (1%) provides a reasonable opportunity to make money. We are always open for your feedbacks and suggestions that may help to improve ourselves and our favourite website. Luckygames will make you feel lucky for real.
What is the House Edge?
House Edge is a mathematical advantage in games, usually given as a percentage that represents the average amount of profit the machine would expect to make in a long term. How it works? For example you make a bet at 50% win chance, you would expect to make x2 profit, but the machine will give you x2 minus House Edge Percentage. Luckygames House Edge is only 1% (RTP 99%).
What is the Provably Fair system?
Provably Fair system adds to the transparency of our games by verifying in a real time that each bet is mathematically fair and manipulation free. The system is based on cryptographic algorithm with hash functions, which are very difficult to decode or break. If the machine tries to manipulate the bet in any way the hash function would be changed and the bet would not be verified. More information can be found here.
Can I get paid to promote Luckygames?
We have Affiliate Program, which offers you a great opportunity to make extra money. You will forever receive commision from every player you refer. We give the percent of our House Edge away on every wagered amount of your referer, regardless of whether the bet is win or loss.
I have found a bug, can I get paid?
Sure! We have already paid out more than 5 BTC for honest disclosures. Contact us immediately and you will get your reward depends on the risk level of your bug. Please note that HTML bugs and errors in localization do not qualify for a bounty.
Do you have a mobile version?
Yes, Luckygames can be used on mobile devices.
Do you have a Faucet?
Yes, we have the Faucet. It is available for VIP users and Moderators only. Read how to become VIP at the Chat Questions section.
What is Faucet farming?
It's when you send your bitcoins to another player in order to avoid the message of zero-balance and claim the faucet again.
Do you allow Faucet farming?
No, Faucet farming is not allowed here.

Account Questions

How can I secure my account?
Weak password can compromise your account security. Set a strong password using a variety of numerical, uppercase, lowercase and special characters to have greater protection. To make your account even more secure, we recommend enabling 2FA (Two-Factor Authentication).
Can I have more than one account?
Yes it is possible to have multiple accounts, if they are not self referred and you are not planning on faucet farming or rains farming. Once we find that your accounts are self referred, you are making faucet farming or rains farming, you will be banned.
What is the self referred accounts?
Accounts, which are signed up under your affiliate link by yourself in order to get referral earnings for your bets.
I have lost the access to my account, what can I do?
If you have set an email address, you can recover the access using this recovery form, otherwise you should send a message to our support containing your IP address in order to recover the access.

Account Levels Questions

What are the benefits of levels?
Players with higher level receive more coins from the Rain bot, Dice Chat game, Bitcoin Faucet, LUCKY-Tokens Faucet and have a discount (up to 50%) in our Store.

LUCKY-Token Questions

What is LUCKY-token?
LUCKY-token is a build-in free coin, which can be used to play games and buy awesome items at the Store.
How can I get LUCKY-tokens?
Currently, you can claim LUCKY-tokens using the faucet (left sidebar). Notice, your LUCKY balance must be zero in order to claim it.
Can I withdraw LUCKY-tokens?
Unfortunately, it is not possible to withdraw LUCKY-tokens at the moment, but we are working on it.
Can I exchange LUCKY-tokens to another cryptocurrency?
Unfortunately, it is not possible to exchange LUCKY-tokens to another cryptocurrency at the moment, but we are working on it.

Gambling Questions

What are the minimum and maximum bet amounts?
The minimum bet amount for each cryptocurrency is only 1 Satoshi (0.00000001).
The maximum bet amounts for each cryptocurrency:
Bitcoin - 0.5 BTC
Bitcoin Cash - 1* BCH
Bitcoin Gold - 50* BTG
BitShares - 10000* BTS
Blackcoin - 10000* BLK
BURST - 100000* BURST
Bytecoin - 500000* BCN
Cardano - 10000* ADA
CLAMs - 1000* CLAM
DASH - 10* DASH
Decred - 10* DCR
DigiByte - 100000* DGB
Dogecoin - 1000000* DOGE
Einsteinium - 10000* EMC2
Electroneum - 100000* ETN
Emercoin - 1000* EMC
EOS - 100* EOS
Ethereum - 5* ETH
Ethereum Classic - 100* ETC
Feathercoin - 10000* FTC
Gamecredits - 1000* GAME
GAS - 100* GAS
Golem - 5000* GNT
Groestlcoin - 1000* GRS
Gulden - 10000* NLG
Hshare - 500* HSR
ICON - 1000* ICX
ION - 1000* ION
Komodo - 1000* KMD
Lisk - 100* LSK
Litecoin - 10* LTC
LUCKY - 1000000 LUCKY
MonaCoin - 1000* MONA
Monero - 10* XMR
Namecoin - 1000* NMC
Nano - 500* NANO
NAVcoin - 1000* NAV
Neblio - 100* NEBL
NEM - 10000* XEM
NEO - 50* NEO
Nexus - 1000* NXS
Novacoin - 1000* NVC
NXT - 10000* NXT
OmiseGO - 100* OMG
Particl - 100* PART
Peercoin - 1000* PPC
PIVX - 1000* PIVX
Potcoin - 10000* POT
Qtum - 100* QTUM
Reddcoin - 500000* RDD
Ripple - 5000* XRP
Siacoin - 100000* SC
STEEM - 1000* STEEM
Steem Dollars - 1000* SBD
Stellar Lumens - 10000* XLM
STRATIS - 500* STRAT
SysCoin - 10000* SYS
Ubiq - 1000* UBQ
VeChain - 1000* VEN
Verge - 50000* XVG
Vericoin - 5000* VRC
Vertcoin - 1000* VTC
Viacoin - 1000* VIA
WAVES - 500* WAVES
Zcash - 10* ZEC
Zcoin - 100* XZC
ZenCash - 100* ZEN
Zilliqa - 10000* ZIL

(*) The limit may be changed according to the current exchange rate

Chat Questions

What is the chat rules?
1. Do not spam, flood, swear, insult or be offensive to other players.
2. Do not spam using empty emoticons.
3. Do not beg or ask for loans, rains or tips.
4. Do not post referral, advertising, pornography links etc.
5. Use the designated language channels accordingly.
6. Do not jump around the rooms with the aim of catching rains.
7. Do not comment or speak to the Rain / Game / VIP bot.
I've just registered, can I chat?
Your account must be at least 1 day old and you must wager at least 100 satoshis in order to send messages in chat and private messages.
How to become VIP?
There are 3 ways to become VIP. You can buy it in our store. There is a VIP Bot in the chat, which gives VIP status to active users randomly every 2 hours. If you don't want to chat, you have a chance to win the daily/weekly contests.
What are the benefits of VIP?
VIP users are able to claim the Faucet. They receive more coins from the Rain bot, Dice Chat game and can see the profit of any player.

Exchange Questions

What is cryptocurrency arbitrage?
Cryptocurrency arbitrage means buying a cryptocurrency in one market and simultaneously selling it in another market at a higher price, profiting from the temporary difference in prices.
Is cryptocurrency arbitrage allowed here?
No, it is not allowed. Once we find that you are doing cryptocurrency arbitrage here, your account will be suspended and the funds will be held to cover our losses.